FAQ

1. What makes Cocoon Candles special?
Cocoon Candles are hand-poured, non-toxic, luxury candles made in the USA. We specialize in creating personalized candles with heartfelt messages, making them perfect for gifts and special occasions.

2. Are your candles safe to use?
Yes! Our candles are made with non-toxic, high-quality ingredients that are safe for your home and the environment.

3. Can I personalize my candle?
Absolutely! We offer customization options, allowing you to add names, dates, or special messages to create a unique and meaningful keepsake.

4. What scents are available?
Our candles come in a variety of signature scents, such as lavender, citrus, vanilla, sandalwood, and more. Each scent is carefully curated to provide a luxurious and soothing experience.

5. How long do your candles burn?
Our candles are designed for long-lasting use, with burn times depending on the size of the candle. Typically, our candles burn for 40-60 hours.

6. Do you offer gift wrapping or packaging?
Yes, we provide elegant packaging that’s perfect for gifting. Just let us know if your purchase is a gift, and we’ll make it extra special.

7. Where are your candles made?
All our candles are proudly hand-poured in the USA, ensuring the highest quality and attention to detail.

8. How long does shipping take?
Shipping times vary depending on your location, but we aim to deliver your candles within 5-7 business days. Personalized orders may take a little longer due to the customization process.

9. Do you ship internationally?
Currently, we ship within the USA. Stay tuned as we plan to expand our shipping options in the future!

10. What is your return policy?
Since our candles are personalized, we cannot accept returns. However, if there’s an issue with your order, please contact us, and we’ll work to make it right.

11. How can I contact you?
You can reach us through our contact page or email us directly at candles.cocoon.meta@gmail.com . We’re happy to assist with any questions or concerns.